Frequently Asked Questions
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Homyum a meal delivery subscription service that aims to make healthy eating simple and convenient. Dieticians, doctors, trainers, and chefs work together to prepare high-quality, delicious meals that help you stay fit.
Homyum takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!
Always fresh. We deliver the meals in insulated boxes filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, they are good for at least the next 7 days (expiration is printed on the label). Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.
Some of our breakfast options work well to be split in two for a lighter breakfast.
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Homyum isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
You can edit meal selections anytime before your weekly cutoff, on the day of the week indicated on your My Menu page for delivery the following week.
- Log in to your account
- Click on “Edit my box” menu item
- Click on “Voir”
- Click on “Edit my Box”
Certainly! you can either try our delivery service or you can locally pick-up your order or Box whenever you like.
Our beef, lamb, and pork are sourced through multigenerational, family-owned farms and slaughterhouses in Pine Plains, NY, Manheim, PA, and Romulus, NY. Our certified organic chicken is from a family-owned farm in Pennsylvania.
Our beef, lamb, and pork are sourced through multigenerational, family-owned farms and slaughterhouses in Pine Plains, NY, Manheim, PA, and Romulus, NY. Our certified organic chicken is from a family-owned farm in Pennsylvania.
Our beef, lamb, and pork are sourced through multigenerational, family-owned farms and slaughterhouses in Pine Plains, NY, Manheim, PA, and Romulus, NY. Our certified organic chicken is from a family-owned farm in Pennsylvania.
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!
- Log in to your account
- Click on “Edit my Box”
- Click on “Change” button in the “Select Delivery or Pick-up Date” column then “Edit”
- Pick any date then click on “Update”
Your meals will stay fresh for a full 7 days in the fridge until your next delivery arrives, and there is an ‘Enjoy By’ date printed on each of the meal sleeves.
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven. They are also designated as recyclable 1, so go ahead and put them in the recycling bin after you’ve enjoyed the meals!
We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that’s it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Note: Meals are fresh and delicious for at least 7 days after delivery, and there is an ‘Enjoy By’ date printed on each of the packages.
We use several carriers depending on your location.
Our meals are fully cooked to safe internal temperatures. All you have to do is reheat the meals in the microwave or oven. Please look at the back of the meal sleeve for meal-specific heating instructions. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Please know, heating times can vary depending on your microwave/oven.
Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot!
Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings
You certainly can! You’ll find that there are re-heating instructions for both the oven and the microwave provided right on the label of each meal container. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 74° C. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. While we do include generalized instructions on each meal sleeve, please know the heating can vary based upon your specific oven/microwave due to the wide variety of every individual make and model of oven or microwave!
Tip: We recommend using a sheet pan when using a standard oven to heat meals so it is easy to get out once hot!
Note: Our meal trays are not designed to be heated in a convection (or toaster) oven and/or heated with those settings
We sure do! Our menu changes every week, and we currently add 2-3 new meals to our menu each week. After the weekly cutoff on Wednesdays at 11:59pm, you’ll be able to view and modify orders from a brand new menu that our chefs have cooked up!
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
If you’re unhappy with one or more of your meals, please reach out to the Customer Experience Team at 888-573-5727!
At Factor, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our Customer Care team. You will be directed to a specialized team of food safety agents who provide dedicated support and assistance. To better aid our investigation process, we may ask for additional information regarding your order (i.e. recipe names, pictures, delivery and packaging information).
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA’s frequently asked questions site regarding COVID-19.
Please don’t hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.